Other Information

Patients Participation Group - ALBRAM

The practice, and by extension our patients, benefit enormously from an active Patients Participation Group, ALBRAM, whose activities include:

• Liaison with the practice

• Newsletter

• Transport for patients to and from surgery at low cost where no other transport is available

• Annual open meeting with visiting speakers

• Minus-one club - a group for those who have lost their partner

• Patients' medical lending library

• Fundraising for medical equipment for use in the surgery and at home

This is your group, run for and by patients. If you are able to help, perhaps by co-ordinating transport or driving occasionally, please contact Ian Parrott on 01480 890096.

The group is very appreciated and supported by the practice team in all their efforts.

The area served by Alconbury and Brampton Surgeries is in the district covered by Cambridgeshire Primary Care Trust.

Cambridgeshire Primary Care trust is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at your PCT guide to Primary Care Services at: www.cambridgeshirepct.nhs.uk or get the information you need at www.nhs.uk.

The PCT also produces Your Guide to Local Health Services.

Compliants

Alconbury and Brampton surgeries aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

Speak to whomever you feel most comfortable - your GP, our practice manager or our reception staff will be happy to help.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the complaints Manager at Cambridgeshire PCT.

Patients with particular needs

Each of our surgeries is accessible to patients using a wheelchair. We also have a parking space outside each of our practices which are reserved for patients displaying a disabled sticker.

For patients with hearing problems, we can arrange special facilities. Please notify reception.

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Use Of Information

The practice is registered with and conforms to all the requirements of the Data Protection Act. All members of staff are bound by the same codes of conduct on ethical standards and patient confidentiality as those required of doctors and nurses and by NHS regulations.

Information is used: for effective and efficient care of patients and the administration of the practice; to comply with the requirements of Regulatory and Statutory bodies; to educate and train doctors, medical students, nurses, other clinical professionals and staff; for research and audit. Wherever possible and practical, information is anonymised before leaving the practice.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would ike to see your records, please contact our practice manager at Alconbury Surgery.