Telephone System Update 23.10.23

Posted by: liamg - Posted on:


When you call our Surgeries you will now have the following options…

  1. For PRESCRIPTIONS, press 1. – You can leave your repeat request on the answerphone, please allow 3 FULL WORKING working days prior to collection.
  2. For the APPOINTMENTS menu, press 2.
    • Within the appointments menu you will have the following options:
      • For routine appointments, press 1
      • Routine appointments are currently being booked 2 weeks or more ahead
      • For urgent appointments within 2 weeks, press 2
      • For an immediate appointment which requires attention today, press 3. Please be aware that we only have a certain number of urgent appointments every day and we are unable to offer more once these are booked.
      • And to cancel an appointment, press 4.
  3. For SECRETARIES regarding ongoing referrals and insurance reports, press 3. – This enables you to leave a message for our medical secretaries. Please do not leave messages regarding GP appointments, test results or anything else for which you would usually speak to reception as this is option 4.
  4. And last on our main menu for GENERAL ENQUIRIES, press 4.
    • This option is for test results and general queries that our reception team can help with. This should be your default option if you are not sure who to speak with!